Clearing your cache removes temporary files stored in your browser. Doing this helps protect your personal information and enables Zudello to run smoother and faster on your device. There are two ways for Zudello customers to clear their caches- within Zudello and from their browsers. We highly recommend that you clear their cache from within Zudello before trying your browser because many browsers will default to also clearing cookies and history meaning you may be logged out of other sites, whereas Zudello will only clear your caches for Zudello. Therefore, clearing your cache from within Zudello is safer.

We also recommend that users regularly clear their caches to avoid lag or dysfunction within the site.

Clearing Your Cache Within Zudello *RECOMMENDED!*

Clearing Your Cache From Your Browser

Google Chrome

Safari

Firefox

Step 1:

Select your team icon from any page in Zudello to prompt a drop-down menu of options. Select "Help" from below settings.

Step 2:

Select "Clear local cache".

Step 3:

Select "Yes". Your cache will now be cleared. Close and reopen all windows for the clearing to take effect. You will need to re-log in to Zudello.

At Zudello we recommend using Google Chrome, however, we have included instructions for some of the most popular internet browsers.

Step 1:

On your computer, open Chrome. From the top right, click the three vertical dots to prompt a drop-down menu. Click "More Tools" followed by "Clear Browsing Data".

Step 2:

From the time range options, select "All time". Select "Cached images and files".

NB: make sure "Browsing history" and "Cookies and other site data" are unselected otherwise they will also be cleared and you will have to re-sign in to most sites.

Finally, click "Clear data".

Step 1:

On your computer, open Safari. From the top left tool bar, select "Safari" to prompt a drop-down menu. Click "Clear History".

Step 2:

From the "Clear" drop-down options, select "all history", followed by "Clear History".

Step 1:

On your computer, open Firefox. From the top right, click the three horizontal lines (hamburger) to prompt a drop-down menu. Click "Settings".

Step 2:

From here, select "Privacy & Security" from the left side menu.

Step 3:

Scroll down the page to find the "Cookies and Site Data" section. Select "Clear Data".

Step 4:

Automatically, both options will be selected. Ensure "Cookies and Site Data" is unselected otherwise they will also be cleared and you will have to re-sign in to most sites.

Finally, click "Clear".